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GlaxoSmithKline, Philadelphia, PA "I wanted to take a moment to let you know how pleased we are with the migration over to E-Com from our former EDI service. Your liaison person worked very hard to make this migration successful. Specifically, she provided customized software, immediately responded to special requests, and provided custom reports. She was always courteous and professional while assisting us. I know the migration would not have been as successful had it not been for her efforts." Carl McMillan, Integration Team Reeds Jewelers, Wilmington, DE "I wanted to let you know how tremendously I appreciate your technical staff member’s help regarding the installation, setup and testing of E-Com’s software. She was extremely patient with me and explained everything fully, which was a blessing because I knew absolutely nothing about this sort of communications. Also I would have to say that she went 'beyond the call of duty' in finding a resolution to a problem that is evidently AS400-related. I would not hesitate in recommending that she be given a special 'pat on the back' for her exceptional knowledge and continuous cooperation and assistance in getting us up and into production. She is truly an asset to your company!" Ada Webb, Reeds Jewelers Paper Roll Products of Florida, Boynton, FL "In October of 2002, our company began searching for EDI systems that were compatible with one of our customers who, as a banking institution, required a secure method of electronic invoicing. We initially selected E-Com based on your overall pricing structure being far more competitive. Since then, your staff has proven to be extremely professional. Our decision to partner with E-Com in this venture has proven to be the right one for us. Not only have you saved our company quite a bit of money, but also have earned our full confidence in your company’s ability to resolve any problem. It was a pleasure to work with all your staff, and especially the staff member who was our principal contact. He exhibited great diligence in resolving all the various programming obstacles we encountered. He was very personable in his dealing with me and I would be happy to work with him again should the need arise. Most of all, I know that he will get the job done. All in all, from my perspective, your have built a very professional organization with a focus on customer satisfaction. Please feel free to use this as a 'letter of reference' and myself as a verbal reference." Bob Bigelow, MIS Director MB Consulting, Inc., Gastonia, NC "I recently worked with a member of your technical staff to implement a conversion from another VAN with one of my customers. I was very impressed with the level of service and support provided by your staff member and his colleagues and the time they invested to make sure we had a smooth transition - which, incidentally, was flawless. Based on my experience with this first conversion, when another client needed a new provider to replace their VAN, I was able to give a strong recommendation for E-Com. Because of my positive experience they did decide to convert to E-Com and we have now successfully changed them to an E-Com customer also. This second company had several obstacles to overcome, but once again your technical staff member was instrumental in making sure we were ready on time. He should be commended for his dedication to excellence and customer satisfaction. It is unusual in today’s corporate environment to find this level of one on one support. Thanks to this key technical staff member, you have won me, and the two companies that have converted to E-Com over as loyal customers." Marty Bumgarner, MB Consulting Trenton Cold Storage, Trenton, Ontario, Canada "The transition to E-Com Systems went very smoothly. There were no interruptions in the flow of data and absolutely no inconvenience experienced by our trading partners. Trenton Cold Storage ships over a billion pounds of foodstuffs annually and our clients include many of the top multi-national manufacturers in North America. Over the years we have forged strong relationships with our customers by aggressively pursuing and successfully implementing dynamic EDI strategies. While they demand a high level of service and technical expertise, we in turn rely heavily on committed partners to help us provide it. When we first considered moving such an integral part of our business to E-Com, we naturally exercised great caution and due diligence. It quickly became apparent that making the switch would be a 'no-brainer'. E-Com's customers who we contacted, all spoke highly of them, the return on investment proved to be less than six months and the speed gained by using the internet was exponential in relation to what we were then using. Having now fully 'cut the cord' with our previous VAN, we continue to be impressed with the trouble free operation of E-Com's software, their knowledgeable and helpful staff and particularly, the ongoing, substantial accrual of savings." Ian Miller, Manager, Systems Development Affiliated Foods Southwest, Little Rock, AR "When Affiliated Foods Southwest decided to eliminate their standard VAN-based EDI system, they selected E-Com Systems to become their vendor to provide the Internet EDI technology. E-Com Systems would assist in developing a comprehensive EDI capability based on E-Com Systems' platform to transform standard purchase orders and related documents to EDI or FAX depending upon our trading partner's capabilities, thus making all our outbound traffic EDI...." Ron Rivers, CIO Associated Wholesalers, Inc., York, PA "AWI has embraced various electronic commerce initiatives, including EDI on the Internet. AWI's vision of an electronic trading community includes all its trading partners without exception. AWI selected as its EDI alliance partner E-Com Systems of Gaithersburg, MD. AWI has been partnering with E-Com Systems since March 1999 and has achieved very significant system efficiencies. Our reduction in transaction costs is nearly 40%. We are now recommending that as of January 2001 all our trading partners consider E-Com Systems' Internet communication technology as the preferred method of communication to AWI ." J. Christopher Michael, CEO United Supermarkets, Lubbock, TX "United Supermarkets of Texas opened its own distribution center during 1999 and selected E-Com Systems of Gaithersburg, MD as our Internet Commerce EDI alliance partner. We have been partnering with E-Com Systems since October of 1999. We are pleased with the services provided by E-Com Systems in setting up communication with all our trading community. We achieved significant system efficiencies and cost reductions as E-Com Systems eliminated the need for us to implement EDI in-house. E-Com Systems fully co-operated by interfacing with our warehouse distribution system software. United Supermarkets has experienced savings in time and costs by deploying E-Com Systems' tested communication links to our trading partner community. E-Com Systems' Internet Commerce solutions will help us to go 100% paperless with all our partners." Scott Gilmour , CIO (In a Case Study that was issued in 2001 by OMI, United's supply chain software provider, Mr. Gilmour is quoted as saying that, "The E-Com Systems alliance gave us the opportunity to develop our system to our specifications from the ground up and eliminated the high costs of an internal EDI staff, training, and translation of standard VAN-based EDI systems". In the same Case Study, Mr. Gilmour is also quoted as saying, "E-Com Systems brought us to the forefront of Internet commerce with our suppliers and Internet-based EDI technology in a fraction of the time and cost of traditional systems. We are pleased that OMI has selected E-Com Systems as one of their strategic partners. E-Com Systems gets 9 out of 10 for their responsiveness"). American Share Insurance, Dublin, Ohio "As we wind down the completion of our contract and begin moving forward together in our business venture with the new Premium Payment System (PPS), I thought it would be appropriate to thank you, Mr. Dar Ning Kung, and your staff for the very professional job performed in the development of the PPS.
Many hours of effort were put in by all parties (including us here at ASI/ESI) in the development and de-bugging of the PPS. The result has been a payment processing and database management system that has no equivalent. I think we can all be proud of the final product. In fact, we have received only positive comments from our credit unions, our management and our Board of Directors of both ASI and ESI.
Curtis Robson, VP and Treasurer |
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